Post Room Operative

We're now recruiting for a Post Room Operative to join us at our development, London City Island & Good Luck Hope! Important to note Hours: 9:00 - 21:00 Shift Pattern: 4 on - 4 off Location: E16, Canning Town Salary per hour: £14.25 Contract: 40 hpw average/permanent What you'll be doing * To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion. * To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation. * To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken. * Ensure that work areas are always kept clean & tidy reporting any defects immediately. * To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner. * To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd. * Meeting and Greeting all residents/ couriers politely on drop off and collection of mail * To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom * Ensure the smooth running of the communication systems within the Estate to SOP principles * Correct reporting of any security / health and safety issues. * Correct reporting of any incidents or complaints. * Receiving and safekeeping of all parcels / registered mail, carrying out regular audits. * Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection. * Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection. * Correct issuing of parcels / registered mail as per SOP’s. * Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed. * When requested to carry out apartment key audit * When requested to carry out Estate key audit * Pro-actively dealing with maintenance and cleaning problems identified within the estate. * Always maintain a safe environment for all people in the estate. * Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms. * Take the appropriate action in the event of an emergency. * To ensure all relevant correspondence is forwarded without delay to the RD’s office. * Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. * To know, understand and demonstrate the principles highlighted within the BAML Mission Statement. * To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team. * Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful * Good organisational skills * Knowledge and experience of software systems to aid with front of house and security. * Team player, to use initiative. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer