Aftersales administrator

Job Title: Aftersales Administrator Location: Huntingdon Salary: £25,000 - £30,000 depending on experience Hours: Mon – Fri – 8.30am – 5pm Due to continued growth, my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon. This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating multiple tasks, and delivering an exceptional customer experience. The Role As Aftersales Administrator, you will play a key role in supporting customers throughout the aftersales process, ensuring enquiries and service issues are managed efficiently from start to finish. Key Responsibilities Acting as the first point of contact for customer aftersales enquiries Logging, tracking and managing cases through to resolution Coordinating service visits, remedial works and engineer appointments Liaising with customers to provide updates and manage expectations Working closely with operational, technical and installation teams to resolve issues Maintaining accurate records, reports and customer correspondence Ordering replacement parts and coordinating deliveries Monitoring outstanding cases and ensuring timely completion Producing reports and updates for management Supporting continuous improvement of aftersales processes and customer satisfaction  About You To be successful in this role, you will have: Previous experience in a customer service, customer care, aftersales or administrative role Excellent written and verbal communication skills Strong organisational and time management abilities The ability to prioritise and manage multiple tasks simultaneously High levels of accuracy and attention to detail Good Microsoft Office skills, including Outlook, Word and Excel A positive, professional and customer-focused approachDesirable Experience Experience within construction, glazing, fenestration, manufacturing or home improvement sectors Knowledge of windows, doors or related building products Experience using CRM, ERP or project management systems Ability to interpret technical drawings or specifications  What's in it for You? Competitive salary Company pension scheme Ongoing training and development opportunities Supportive and collaborative team environment Long-term career progression opportunities within a growing business  If you're an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution, we'd love to hear from you