Sales & Customer Service Advisor

Sales & Customer Service Advisor – Letchworth £32,000 – £34,000 + Benefits | Full-Time | Permanent An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth. This is a fantastic role for someone who enjoys building relationships over the phone, thrives in a fast-paced environment, and is motivated by delivering excellent customer service while driving sales. As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery. Key Responsibilities Manage a high volume of inbound and outbound customer calls Identify customer needs and convert enquiries into sales Process orders, quotations, and amendments accurately Build strong relationships with both trade and retail customers Upsell and promote products to maximise sales opportunities Maintain accurate records using CRM and internal systems Work closely with internal teams to ensure efficient order fulfilment Contribute towards individual and team sales targets ✅ What We’re Looking For in an Sales & Customer Service Advisor. Previous experience in telesales, sales, or customer service Strong telephone manner with excellent communication skills Confident using CRM systems and Microsoft Office Target-driven with a proactive and resilient approach Highly organised with the ability to multitask effectively A team player with a positive and flexible attitude Experience within a builders merchants or similar environment is highly desirable ⏰ Working Hours Monday to Friday: 7:30am – 5:00pm 1 in 2 Saturdays: 8:00am – 12:00pm What’s on Offer as a Sales & Customer Service Advisor Competitive salary (£32,000 – £34,000 DOE) 25 days holiday + bank holidays + additional celebration day Company pension scheme Employee Assistance Programme & online GP access Ongoing training and career development opportunities Staff discounts Supportive team environment with real progression potential Why Apply to be a Sales & Customer Service Advisor? This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You’ll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects. #INDEI (url removed)