Service Engineer

The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support. Key Responsibilities * Provide on-site Service, Calibration, installation and commissioning of equipment * Perform hands-on on-site troubleshooting, service and repairs. * Perform in-house calibrations and repairs when necessary. * Provide high level support to external customers at their location. * Provide on-site training to customers. * Interface with cross functional work teams such as applications, customer support/services/sales and marketing. * Develop and create service documentation when needed. * Timely and professionally handle field service calls and issues arising from the field service visits. * Timely complete and submit all required maintenance reports and calibration certificates. Accountability * Be a supportive and approachable member of the customer service team promoting openness and honesty. Required Skills, Knowledge and Expertise * HNC/HND or higher in Mechanical Engineering or similar. * Working knowledge and ability to test and troubleshoot electrical circuits. * Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems. * Highly motivated to deliver the best possible service to customers. * Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks * Strong verbal and written communicator to report into management level * Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately * Working knowledge of MS office products * Knowledge of PC architecture, hardware and software. * Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home * Full valid passport with no travel restrictions * Full valid UK driving license