Field Service Manager

Field Service Manager – Forklift Trucks / Materials Handling Birmingham | Field Based | £40,000 - £50,000 + Bonus + Vehicle A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region. This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery. The Role You will take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard. Key responsibilities include: * Managing and supporting a team of field service engineers * Planning engineer workloads and regional coverage * Monitoring engineer productivity, utilisation and response times * Supporting engineers with technical fault diagnosis and escalations * Managing customer relationships and resolving service-related issues * Ensuring LOLER, health & safety and manufacturer compliance standards are maintained * Conducting engineer reviews, coaching and recruitment * Working closely with service administration and parts departments * Driving aftersales performance, labour recovery and service profitability * Carrying out customer site visits across warehousing, logistics and industrial accounts The Candidate * Proven experience within forklift trucks, materials handling or related capital equipment sectors * Strong background managing mobile engineers or service operations * Technical understanding of forklift trucks and associated equipment * Commercially aware with strong organisational skills * Calm under pressure and capable of managing a fast-paced operation * Strong customer-facing and leadership abilities * Experience managing KPIs, engineer performance and service delivery The Package * £40,000 - £50,000 basic salary * Performance bonus * Company vehicle * Pension * Mobile phone and laptop * Long-term career progression within a growing dealership environment This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market