Work Planner – Direct Maintenance

Work Planner – Direct Maintenance 📍 Stratford, London E15 🕒 Temporary Contract – 35 hours per week (12 weeks initially, with potential extension) 🏠 Agile Working – combination of office and home working 📅 Closing Date: 27th May, 9:00am 💻 Interviews to be held via Microsoft Teams We are currently seeking an experienced Work Planner to join a busy Planning & Scheduling team on a temporary basis. This is an excellent opportunity for someone with strong repairs and maintenance knowledge, exceptional organisational skills, and a passion for delivering excellent customer service. Working within a fast-paced Direct Maintenance environment, you will support the coordination and scheduling of reactive repairs across a large housing estate portfolio. You will work closely with a team of planners and report directly to the Operations Support Team Leader. The team operates on a shift basis between 7am and 8pm, Monday to Friday. Key Responsibilities Coordinate and schedule reactive maintenance appointments for Direct Maintenance Technicians Manage technicians’ diaries to maximise productivity and ensure repairs are completed right first time Prioritise emergency and urgent repair works in line with service level agreements Arrange follow-on works and maintain accurate records on internal systems Monitor emails, scheduling queues and ongoing repairs to ensure smooth service delivery Communicate effectively with technicians, supervisors, residents and stakeholders Escalate service issues where required and support continuous improvement across operationsAbout You We are looking for someone who can thrive in a constantly changing environment and who is confident managing competing priorities. You will also have: Previous experience within repairs and maintenance planning/scheduling Strong frontline customer service experience Excellent administration and organisational skills Good IT skills, including experience using scheduling systems (DRS/Opti-time experience desirable) Clear written and verbal communication skills The ability to work under pressure while maintaining attention to detailThis is a fantastic opportunity to join a supportive and collaborative team committed to delivering high-quality services to residents and customers