IT Support Analyst

Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite | Northwich (Mon – Fri, 8am–5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities * Provide 2nd level IT support to end users * Troubleshoot and resolve incidents using basic analysis techniques * Assist with root cause analysis on recurring issues * Provide onsite and remote support using remote control software * Support users with hardware, software, and connectivity issues * Work collaboratively with project teams and other IT support functions * Liaise with external vendors and partners regarding user support * Ensure incidents are managed in line with ITIL processes * Maintain accurate incident logging and documentation * Perform hardware and software change requests * Attend end-user meetings to provide local IT support when required * Support regional infrastructure maintenance alongside global IT teams * Install and maintain local IT infrastructure as needed Experience & Qualifications * Minimum 2 years’ experience in a technical IT support or customer support role * Strong knowledge of Microsoft O365 and Windows 11 * Experience supporting Android and iOS mobile devices * Familiarity with remote support tools such as Bomgar * Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support * Exposure to incident management platforms, ideally ServiceNow * Strong customer service and problem-solving skills * Degree in Computer Science, Informatics, or similar preferred