Client Relationship Manager

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Job Role of Client Relationship Manager: * Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping). * Accountable for nurturing an account to ensure it grows to its full potential. * Work closely with clients to ensure involvement with their strategic planning and how we can support. * A good working knowledge of product creation & delivery, change control, product definition and change management processes. * Excellent communication and interpersonal skills, with influencing and engagement skills * Working closely with the internal account support to ensure customer expectations are met and products are delivered on time. * Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require. * Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes. * Proactively work with colleagues internally and with clients to improve the profitability of their accounts. * Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases. * Source products in response to clients’ requests and use this information to anticipate future needs. * Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems. Skills & experience of Client Relationship Manager: * B2B or B2C sales and customer management experience * Experience within the leisure, retail and/or hospitality industry preferred. * Demonstrable experience building and developing profitable long term customer relationships * Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins) * Appetite to develop both product and industry knowledge * Ability to build strong relationships with both customers and colleagues * Experienced negotiator able to manage discussions with a win/win achieved each time What’s in it for you as Client Relationship Manager: * Modern open plan office and Free onsite parking * Monthly profit share bonus scheme * Holiday buy-back scheme * Company sick pay * Perks at Work scheme * Tuck shop’ snacks / Free lunch every Friday * Complementary Birthday vouchers * Subsidised workplace massage * Eye care vouchers * Employee Assistance Programme (EAP) * Company social and corporate events