Business Systems and Process Analyst

Davies Turner is hiring a Business Systems and Process Analyst to join our Business Analysis team. Location: Heathrow, SL3 0BQ (Within Davies Turner Air Cargo Office) Salary: Competitive Job Type: Full - Time, Permanent Hours: Monday - Friday, 09.00 - 17.30hrs (37.5hrs per week) Deadline: 31 May 2026 at 17:30 A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues. Business Systems and Process Analyst - The Role: We are looking for a practical and organised Business Systems & Process Analyst to support a major business change project focused on improving how our freight forwarding operations work through a new system. This is not a software development or coding role - the focus is on understanding business processes working with operational teams, and helping ensure the new system works effectively in practice. This is a hands-on role, closely supporting both operational teams and IT colleagues during the project, and would suit someone looking to build or develop a career in business analysis. Business Systems and Process Analyst - Key Responsibilities: - Work with operational teams to understand and document current processes (especially air freight) - Help map workflows and support their transition into the new system - Assist in identifying simple, practical improvements to ways of working - Produce clear documentation (process notes, requirements, user guides) - Act as a link between business users and IT teams - Support user testing by assisting users during testing, Logging and tracking issues, Checking fixes before go-live - Provide support during system go-live and help users adapt to changes - Assist with training materials and onboarding - Keep documentation updated as the project evolves - Build strong working relationships across the business - Be based at Heathrow, with occasional travel to other UK offices Business Systems and Process Analyst - You: - Someone looking to take the next step into a business analyst role - Someone currently working in operations who wants to move into an analyst role - Individuals with strong organisation and problem-solving skills - Curious and eager to learn - Proactive and willing to get involved - A strong team player with a collaborative approach - Reliable, self-motivated, and organised - Committed to delivering high-quality work and continuous improvement Business Systems and Process Analyst - Skills & Experience: - Strong communication and interpersonal skills - Good organisation and attention to detail - A logical mindset with an interest in problem-solving - Confidence working with both operational teams and IT colleagues - Ability to manage multiple tasks and priorities - Awareness of agile ways of working - Basic proficiency in Microsoft Office (Word, Excel, etc.) - Willingness to travel to other offices within the UK - Experience in logistics, freight forwarding, or operational environments (desirable) Full training will be provided on systems and freight operations. In addition, you will also need the right to work in the UK - we are not able to sponsor work permits. Business Systems and Process Analyst - Benefits*: - Up to 27 days holiday plus Bank Holidays - Life Cover - Profit related pay - Defined contribution pension scheme - Discounted store/shopping benefit scheme - Private Healthcare - Car Parking - Employee Assistance Programme - Training opportunities * Some benefits are subject to a qualifying period To apply for this exciting Business Systems and Process Analyst opportunity, please click ‘Apply’ now