Field Service Engineer

Job Description: Our client, who is an industry leader in the ATM industry, is looking for a Field Service Engineer, to join their field operations. They provide a wide range of solutions to the world’s leading banks, retail and commercial institutions. Ideally the candidate will have at least 1 years’ experience within the field. The candidate will be looking after Dublin and the surrounding areas and will ideally live within 1 hour drive to Dublin. As a Field Service Engineer, you will provide technical support to our clients customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across Dublin. You will be working independently, 'in the field’, travelling to required areas daily. You will be provided with a company van, a mobile and a laptop, training, and the network of support that you need to work autonomously. Key Responsibilities: * Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines. * Diagnose system problems in minimal time and repair. * Respond to all technical hardware problems on site. * Deal with customers in a professional manner during difficult high-pressure situations. * Work within the times scale as set out in the Service Level Agreements (SLAs). * Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation. * Coordinate with the technical resources necessary to resolve critical customer situations. * Liaise and coordinate with sub-contractors when needed. * Work well independently and in a team situation. * Make recommendations for improving the companies service, reliability & performance. Skills and Experience Required: * Technical hands-on experience working on either self-service machines, vending machines, ATM’s, white goods or other such hardware is essential. * Experience of working on Windows based software is advantageous. * Previous experience in a similar customer facing environment working to achieve customer service level agreements. * A flexible approach to work and a willingness to learn new skills. * Good communication skills with ability to work collaboratively as part of a wider team across the business. * A full UK Valid Driving License is essential for this role. The role comes with a vehicle, fuel card, laptop, phone, tools and workwear. Hours of work: * 8.30am to 5.30pm * The rota includes working 2 weekends in 4 however you are given 2 days in lieu when your weekend is a on call / working. Benefits: * Company pension scheme * 2 x salary life assurance * Health and wellness scheme * Company vehicle * Subsistence payments: you can claim €39.08 if you are away from the depot 10 hrs or more and you can claim €16.29 if you are away from the depot for 5 hrs or more This is an excellent opportunity offering real career progression