Customer Service Advisor

Customer Service Advisor £28,240 Halesowen, West Midlands Are you passionate about supporting people and delivering outstanding service? We're partnering with a leading engineering group at the forefront of industrial innovation and digital transformation, who are looking for a professional to join their busy Customer Service team. Role Responsibilities Owning the full customer journey - from onboarding through to order delivery and beyond Acting as the go-to for customer queries, resolving issues quickly and confidently Managing orders end-to-end, keeping everything on track and delays to a minimum Partnering with sales to build tailored solutions, pricing and quotations Handling escalations, returns and claims with a calm, solutions-focused approach Keeping systems and CRM fully up to date with accurate customer and order data Supporting procurement and supplier coordination to ensure smooth delivery Driving customer engagement and increasing use of digital and e-commerce tools Experience Previous customer service experience essential Experience with CRM and Erp 51539LS INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position