Operations Manager

We are seeking an experienced Operations Manager to lead the delivery of responsive repairs and planned maintenance programmes for the Social Housing sector. This is a key leadership role responsible for ensuring high-quality, cost-effective, and resident-focused services that meet regulatory standards and organisational objectives. You will oversee day-to-day operations, manage contractor performance, and drive continuous improvement across repairs and maintenance services. The role requires a strong balance of strategic oversight and hands-on operational management, and gives a unique opportunity to grow and develop a business unit, offering a fantastic working environment. ​ Duties include- * Lead and manage the delivery of responsive repairs, voids, and planned maintenance works. * Ensure compliance with all relevant health and safety, regulatory, and quality standards. * Monitor and improve contractor and supplier performance through robust KPIs and SLAs. * Manage budgets effectively, ensuring value for money and cost control. * Develop and implement maintenance strategies aligned with asset management plans. * Drive service improvements to enhance resident satisfaction and operational efficiency. * Lead, motivate, and develop a team of supervisors and operational staff. * Handle escalated complaints and complex cases, ensuring timely resolution. * Produce performance reports and provide insights to senior leadership. Skills & Experience * Proven experience in an operations or service delivery management role within social housing maintenance ad refurbishment. * Strong knowledge of responsive repairs, voids, and planned maintenance programmes. * Demonstrable experience managing contractors and large-scale service delivery contracts. * Good understanding of health and safety legislation and housing regulations. * Excellent leadership, communication, and stakeholder management skills. * Strong financial and budget management capability. * Results-driven with a focus on continuous improvement and customer satisfaction