Customer Relationship Manager

Customer Relationship Manager Location: Bristol / North Somerset Area Reporting to: Regional Director Salary: Competitive Base up to 45k + Benefits The Opportunity Are you a commercial leader who thrives at the intersection of technical precision and relationship strategy? Syntech Recruitment is representing a premier, UKAS-accredited technical service provider that sits at the heart of the UK’s manufacturing supply chain. This isn't just a "sales" role; it’s a leadership appointment where you will oversee the commercial heartbeat of a high-growth laboratory. You will be tasked with transforming standard customer service into a world-class partnership model, ensuring that some of the UK’s most advanced engineering firms receive the seamless, high-accuracy support they require. Your Responsibilities As the Customer Relationship Manager, you will lead a dedicated team to maintain high retention rates and streamline the "Order to Cash" cycle. * Leadership & People: Lead, mentor, and train the Internal Sales and Customer Experience teams; conducting periodic 1:1s and Personal Development Reviews. * Commercial Strategy: Drive organic sales growth across Major and Minor accounts, utilizing market trends to enhance the company’s Value Proposition. * Operational Excellence: Develop and implement administrative systems and process controls to reduce transactional waste and improve response times. * Client Partnerships: Act as a key point of contact for high-value accounts, attending business reviews and managing Master Service Agreements (MSAs). * Financial Oversight: Manage department budgets, compile revenue KPI reports for senior management, and support "Value Optimised Pricing" initiatives. * Quality & Compliance: Participate in internal audits and ensure all customer interactions are recorded accurately within HubSpot, Sage, or industry-specific ERP systems. Experience & Skills Required * Background: Minimum 5 years of experience in a similar leadership role, preferably within an engineering service, laboratory, or technical manufacturing environment. * Qualifications: A degree or certification in Business Management and a relevant ILM (Institute of Leadership and Management) qualification. * Technical Savvy: Proficiency in Microsoft Office and experience with CRM/ERP systems (HubSpot, Sage, or calibration-specific software like MetCal/IndySoft is highly desirable). * Commercial Acumen: A strong understanding of Profit & Loss (P&L), specifically Cost of Sales (CoS), and experience negotiating technical partnerships. * Soft Skills: Exceptional negotiation skills, a collaborative mindset, and the ability to drive change within a team. The Package Joining this firm means becoming part of a stable, forward-thinking organization that values technical integrity and professional evolution: * Strategic Influence: A seat at the table with the Senior Management Team, directly impacting the firm's growth and pricing strategies. * Inclusive Culture: A workplace that actively celebrates diversity and fosters an environment where every team member's contribution is visible. * Career Longevity: Work within a resilient sector (Metrology/Calibration) that is essential to the UK's aerospace and manufacturing industries. * Comprehensive Benefits: Competitive salary, leadership development plans, and a robust benefits package tailored to senior professionals