Housing Officer

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing * Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service * Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews * Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services * Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt * Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures * Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards * Managing void turnaround processes to ensure properties are re-let efficiently * Working collaboratively with internal teams and external agencies to deliver a seamless service * Representing the organisation at court hearings and external meetings where required * Engaging with residents and supporting community involvement initiatives * Ensuring compliance with housing legislation, regulatory standards and organisational policies * Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need * Experience in tenancy management within Temporary Accommodation or a similar housing setting * Experience working with vulnerable individuals and managing complex cases * Proven experience managing rent arrears and supporting income recovery * Strong knowledge of housing legislation and tenancy management practices * Excellent communication, negotiation and problem-solving skills * Ability to manage a varied caseload and work independently * Strong organisational and IT skills, including experience using housing management systems * Full UK driving licence and access to a vehicle