Logistics Administrator

We are recruiting for a Logistics Administrator to join a busy and growing operations team based in Hedge End. This is a fantastic opportunity for someone with strong organisational skills and a customer-focused mindset to support the coordination of deliveries, logistics planning and operational processes within a fast-paced environment. As Logistics Administrator, you will play a key role in organising customer deliveries, coordinating with internal teams and external partners, and ensuring smooth end-to-end logistics operations. You will be responsible for managing delivery bookings, handling customer queries and ensuring accurate data is maintained across internal systems. Key Responsibilities Coordinate and confirm customer deliveries via phone, email and online systems Manage delivery bookings in line with customer requirements and processes Handle customer and internal enquiries relating to delivery schedules and logistics Resolve delivery issues and ensure a high level of customer service at all times Maintain accurate records of delivery schedules, routes and booking information Liaise with internal teams to ensure timely order processing and dispatch Communicate with logistics partners to ensure successful and efficient deliveries Support wider logistics and operational tasks including reporting and data management Review and validate freight and delivery data to ensure accuracy Skills & Experience Previous experience in administration, logistics, customer service or operations Strong organisational skills with the ability to manage multiple tasks Excellent attention to detail and accuracy Confident communicator, both written and verbal Ability to work in a fast-paced, deadline-driven environment Strong IT skills, including Microsoft Excel Experience working with ERP systems desirable Experience within a logistics, warehouse or supply chain environment Positive, proactive and team-oriented approach Customer-focused with a commitment to delivering excellent service Able to prioritise workload and remain calm under pressure Salary & Benefits £25,000 salary Hybrid working (3 days office / 2 days home) 25 days holiday + bank holidays Company pension Private healthcare plans Life assurance On-site parking Additional employee benefits and wellbeing support