Supply Chain & Operations Manager

Supply Chain & Operations Manager | W.London | Retail | £60k West London - | 4 days in office, Fridays WFH About the Company A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally. The Role We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle. This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems. This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE. Key Responsibilities Leadership & Team Management Lead, develop, and support the Operations team Manage workloads, performance, and ongoing training Act as the primary escalation point for operational issues and projectsOperations & Supply Chain Oversee end-to-end order fulfilment across B2B and Ecommerce channels Manage relationships with third-party warehouses and logistics partners Ensure accuracy and compliance across export documentation and processes Coordinate special B2B requirements such as kitting and reworksProcess Improvement & Systems Identify opportunities to streamline and improve operational workflows Partner with senior stakeholders on systems and integration projects (e.g. EDI) Drive efficiency across fulfilment, stock management, and order accuracyCross-Functional Collaboration Work closely with Sales, Ecommerce, Finance, and IT teams Support account reconciliation and resolve operational queries Collaborate on seasonal launches, campaigns, and key business initiativesReporting & Insights Develop and enhance reporting on orders, stock, and invoicing Provide insights to support commercial decision-making Contribute to forecasting and S&OP processes About You Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process. Previous leadership and team development capabilities Experience working with ERP systems (e.g. SAP Business Central) Working knowledge of EDI integrations with retailers BH35983