Cafe Supervisor

Café Supervisor / Manager   Role Purpose To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Café, ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations. This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance. Key Responsibilities Operational Management · Overall ownership and accountability for the daily operation of the café · Open and close the café in line with agreed operating hours · Deliver consistent service in line with Council-approved menus and pricing · Monitor stock usage, portion control and waste, reporting issues where required · Complete basic stock counts and support cost-effective ordering · Ensure all daily operational paperwork and checks are completed accurately People & Supervision · Supervise café staff during shifts and allocate daily duties · Manage rotas and provide cover where required · Train and support staff on service standards, food safety and customer care · Lead by example, setting clear expectations and maintaining standards · Maintain composure and professionalism during busy service periods Food Safety, Compliance & Standards · Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements · Maintain food safety diaries, temperature checks, cleaning schedules and records · Ensure high standards of cleanliness across kitchen, service and seating areas · Act as first point of contact for Environmental Health or Council representatives if required Customer Experience · Champion excellent customer service for a wide and diverse customer base · Handle customer queries or complaints professionally and promptly · Promote an inclusive, respectful and welcoming café environment · Support healthier menu choices appropriate to a public-sector setting Reporting & Communication · Provide regular updates to the Operations Manager on performance and issues · Communicate professionally with on-site Council contacts when required Skills & Experience Essential · Previous experience in a café, food service or hospitality supervisory role · Strong understanding of food hygiene, allergens and health & safety · Level 2 Food Safety & Hygiene (or willingness to obtain immediately) · Strong customer service and people-management skills Desirable · Experience in a public-sector, cultural or visitor-attraction environment · Level 3 Food Safety qualification Personal Attributes · Hands-on, organised and reliable · Calm under pressure with strong self-control · High personal standards of hygiene, appearance and professionalism · Approachable leadership style with attention to detail