Reception Manager

We are seeking an experienced and personable Hotel Reception Manager to lead a busy and committed front desk team at a popular hotel, located on the outskirts of Ashford, Kent. The successful applicant should already be experienced leading a hotel reception team, or possess experience gained from a customer facing hospitality environment. Leading a team of 5, covering both daytime and nighttime operations, your primary objective is to ensure that every guest has the very best of experiences throughout their stay. Supported by a passionate, knowledgeable, and a stable senior management team who genuinely care for their staff’s wellbeing – this is the right place for someone to come in and have an immediate, positive impact. As you would reasonably expect, this role covers a night / day shift pattern, covering a 37.5 hour week. Weekend, bank and public holiday work is also expected. Due to the location of the Hotel, your own transport is highly desirable. Key Responsibilities: * Supervise, motivate and train reception staff, ensuring that guest expectations are exceeded from initial booking right through to check out * Planning staff rotas, checking guest billings, and ensuring adequate reception cover at all times * Handle guest enquiries, complaints and requests with efficiency and courtesy. * Manage bookings, check-ins and check-outs, ensuring smooth and accurate procedures * Coordinate with other departments, such as Housekeeping, Kitchen, Sales Office to guarantee guest satisfaction * Keeping abreast of the local attractions, key events, and ‘What’s on’ in Kent and the surrounding areas Requirements: * Previous experience in hotel reception or front office management * A proven ability to keep clam and focused whilst working under pressure * Excellent communication and organisational skills * Proficiency in hotel management software and MS Office * Ability to lead a team and work under pressure * A good general knowledge of the local area Benefits: * Competitive salary and bonus scheme * Company pension scheme * Opportunities for career advancement * Staff discounts and perks * Free on-site parking * Live in accommodation is available (with en-suite room) If you are passionate about hospitality and thrive in a fast-paced environment, apply today or contact Bright Side Recruitment for an informal chat