Projects Coordinator (Client Advocate)

Client Projects Coordinator (Client Advocate) Location: Watford or Liverpool Hours: 37.5 per week Department: Client Delivery Make an impact. Shape the client experience. Drive delivery excellence. We’re looking for a proactive, relationship‑driven Client Projects Coordinator to act as the dedicated advocate for our clients — ensuring every project is delivered on time, in full, with clear communication and a brilliant customer experience. If you thrive in a fast‑paced environment, love bringing order to complexity, and enjoy being the go‑to person who keeps everything moving, this role will suit you perfectly. What you’ll be doing * Owning all client work packages within your workstream — from scheduling to completion * Acting as the main point of contact for clients, ensuring they always know the status of their projects * Coordinating internal teams (Technical, Operations, Client Delivery) to keep deliverables on track * Leading and chairing client meetings with confidence * Monitoring progress, identifying risks, and driving actions to hit monthly and annual delivery targets * Supporting continuous improvement across processes, systems and client engagement * Helping ensure contracts are produced within the 5‑day service commitment What you’ll bring * Experience managing client projects, communications and delivery timelines * Strong organisational skills with the ability to prioritise across multiple tasks and stakeholders * Confident communication, negotiation and influencing skills * A calm, professional approach — even under pressure * Accuracy, attention to detail and a naturally inquisitive mindset * Good understanding of project management principles * Competence with CRM systems, Microsoft Project and general IT tools * Knowledge of SAP or the certification/construction industry is a bonus Why join us? You’ll play a key role in shaping the client journey, building long‑term relationships and ensuring our technical teams can focus on what they do best. This is a role where your ownership, energy and problem‑solving skills genuinely make a difference