Internal Account Manager

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company. What You’ll Get * £33-35K salary * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme * Career progression & professional development * Supportive team culture & great work-life balance Role & Responsibilities * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations * Attend internal and scheduled external meetings and training * Works closely with all members of our sales teams both internally and externally * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required. * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution * Liaise with finance to ensure invoices are up to date in a timely manner Requirements * Skilled in building and leveraging relationships over the phone * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills * Minimum of 3 years’ experience in an operational/commercial role in the FM sector * Passionate about putting the customer first with a positive and friendly attitude * Ability to empathise as well as a directive style when required to reach resolution * Ability to converse confidently with external customers * Good organisational skills with a detailed and structured approach to work * Ability to multi-task and be resilient in a high pressured and fast paced environment * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal