Senior Account Manager

Senior Account Manager We have several fantastic opportunities for Account Manager with a minimum of 2 years’ experience driving client retention and renewals with a consultative sales style. Salary: £30k – £31k Realistic commission (first year): £8,000–£12,000 Type: Full-time Reports to: Team Lead Position: Own client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams. Key responsibilities: * Own larger / higher-value accounts and complex client relationships. * Lead account strategy, own renewal negotiations and drive measurable growth. * Mentor and support more junior AMs and improve account management processes. * Work cross-functionally to improve reporting, data quality and client outcomes. Who we’re looking for: Culture fit * Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership. * Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed. Style of selling * Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem. * Confident running strategic conversations and translating metrics into stories that compel renewals and upsell. Experience & skills * 24 months’ experience in B2B sales / account management, sales or 360 recruitment. * Strong commercial mindset — able to read metrics, tell a story and make recommendations. * Comfortable owning retention targets and running renewal conversations. * Excellent communicator and organiser; confident running client review meetings. * Experience with Salesforce and basic data/analysis skills preferred. * Empathetic, proactive and solutions-oriented. KPIs / success measures * Client retention rate and renewal percentage. * Account revenue growth / upsell value. * NPS / client satisfaction scores and delivery quality metrics. * Timeliness and quality of client reporting and account plans. Benefits * Competitive salary within the stated range and the realistic commission above (£10k–£15k first year). * Uncapped commission * Standard benefits (wellbeing support, training, flexible leave). * Clear ownership, visible impact and a supportive, informal team culture