Student Support Hub Adviser

As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student‑centred service. You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience. Client Details Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support Hub Description Key Responsibilities: Providing front‑line, in‑person support to students within the Student Support Hub Delivering excellent customer service in a clear, approachable and supportive manner Understanding student needs, assessing queries and offering practical solutions or referrals Supporting students who may be distressed, with empathy and professionalism Resolving queries at first point of contact wherever possible using knowledge, systems and initiative Accurately recording interactions using CRM or live‑chat systems Collaborating with academic and professional services teams across the university Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards Actively developing and maintaining knowledge of policies, services and processesProfile Person Specification: Proven experience deliveringstudent‑centred services within Higher Education Experience supporting individuals who may be distressed or facing challenges Excellent organisational and time‑management skills Ability to remain calm, professional and effective under pressure Strong written and verbal communication skills Confidence using CRM systems, live‑chat platforms and Microsoft Office Ability to build effective working relationships across varied teams A responsible, confidential approach to handling sensitive informationJob Offer A role with genuine impact on student wellbeing and success A supportive and inclusive working culture Professional development and learning opportunities 6-Monht contract opportunity