Quality Engineer

Futures are working with a leading organisation within the power distribution sector to recruit an experienced Quality Engineer. This is a key position focused on driving quality improvements, supporting customer satisfaction, and ensuring robust corrective actions across manufacturing and operational processes. As a Quality Engineer, you will act as the primary interface between internal teams and customers on all quality-related matters. You will take ownership of investigating issues, identifying root causes, and implementing effective corrective and preventive actions to drive continuous improvement. Key Responsibilities Act as the main point of contact for customer quality concerns, ensuring timely and professional resolution Lead root cause analysis activities using structured methodologies   Develop, implement, and verify corrective and preventive actions (CAPA) to prevent recurrence Work cross-functionally with engineering, production, and supply chain teams to resolve quality issues Support customer audits and participate in internal quality audits Analyse quality data and trends to identify improvement opportunities Ensure compliance with relevant industry standards and quality management systems Drive continuous improvement initiatives across processes and products The Ideal Candidate Proven experience as a Quality Engineer within power distribution or a closely related sector Strong track record of working directly with customers to resolve technical or quality issues Demonstrated experience in root cause analysis and implementing corrective actions Familiarity with quality tools and methodologies (e.g. 8D, FMEA, Six Sigma principles) Experience working within ISO 9001 or similar quality management systems Excellent problem-solving and analytical skills Strong communication skills with the ability to engage stakeholders at all levels Ability to manage multiple priorities in a fast-paced environment