Release and Assurance Analyst

Essential Roles & Responsibilities * Support the creation and maintenance of release plans and schedules * Assist in the development and implementation of release procedures and policies * Ensure that documentation and related materials are up to date and accurate * Monitor the release process to identify and address any issues or risks * Analyse and report on release performance metrics * Collaborate with key stakeholders to ensure all requirements are met * Maintain a thorough understanding of: * Products and services * Key features and capabilities * Customer needs and preferences * Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) * Identify service issues and work cross-functionally to resolve them * Analyse service performance data to identify trends, patterns, and potential risks * Conduct testing of products and services prior to release * Support the development and implementation of service improvement plans Teams to Collaborate With * Customer Experience & Managed Services – Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development and propositions Behavioural Competencies (Organisational & Cultural Fit) * Flexible and creative, with the ability to take considered risks * Able to learn quickly and adapt to changing environments * Self-motivated and capable of working under pressure * Handles conflict and challenges in an open and constructive manner Critical Competencies (Technical Fit) * Experience within the IT Managed Services industry, with knowledge of: * Cloud * Security * Networking * Modern workplace technologies * Experience in quality assurance, release management, and testing * Awareness of the managed services market and understanding of the technologies and skills required to deliver high-quality customer service * Excellent collaboration and communication skills * Strong attention to detail and ability to work independently