Assistant Property Manager

Step into a rewarding permanent role as an Assistant Property Manager based in Ilford, London. This is a full-time, office-based position offering a supportive team environment and excellent opportunities for career progression within a growing property management business. This opportunity is ideal for someone with proven property management experience who is confident handling a high-volume portfolio and taking ownership of maintenance coordination. You’ll play a key role in the day-to-day management of a large and diverse property portfolio, ensuring tenants, contractors, and internal teams receive a professional, efficient, and solutions-focused service. As an Assistant Property Manager, you will be: Managing and supporting a portfolio of 400+ properties Handling incoming calls and resolving maintenance queries confidently and efficiently Troubleshooting issues with tenants over the phone to determine urgency and next steps Prioritising maintenance works in line with company service levels Coordinating and allocating jobs to internal teams and external contractors Proactively managing maintenance workflows to ensure timely completion Keeping tenants informed with clear and professional updates Liaising with tenants, contractors, solicitors, and external organisations such as Citizens Advice or Shelter Accurately logging all activity on the CRM system and updating job records Raising invoices via Xero where required Dealing with antisocial behaviour complaintsWe are seeking an Assistant Property Manager who: Has a minimum of 3 years’ experience in property management (ESSENTIAL) Has experience managing a high-volume property portfolio Is confident troubleshooting maintenance issues and advising tenants effectively Communicates clearly, calmly, and professionally in all situations Is highly organised with strong coordination and multitasking abilities Can work accurately under pressure and manage competing priorities Has experience within housing, utilities, or local authority environments (desirable) Is based within a commutable distance of Ilford (within 45 minutes)What’s on offer: Permanent, full-time contract (Monday to Friday, office-based) 20 days’ annual leave + UK bank holidays Enhanced leave for long service (23 days after 3 years, 25 days after 5 years) Paid birthday leave (additional day off each year) 4% employer pension contribution (after probation) Access to Vitality Private Healthcare and Employee Assistance Programme (EAP)  If this Assistant Property Manager role sounds like your next step, apply now or contact Olivia on (phone number removed) or email (url removed)