Internal Account Support

Location: Poole Salary: £30-£34k Depending on experience plus bonus Hours: 8am-5pm Mon-Fri (1 hour for lunch) office based Benefits:22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, training provided. Aspire Jobs are working with a well-established and growing FMCG solutions provider who are looking for an experienced Internal Account Support professional to join their growing team. If you thrive in a busy, customer-focused environment and enjoy problem-solving, coordination, and working as part of a collaborative team—this could be a great fit. About You You’ll be someone who: * Has experience in customer service, account support, or order management * Is highly organised with strong attention to detail * Communicates clearly and professionally (written & verbal) * Is confident working across systems (ERP/CRM, Excel, etc.) * Thrives in a fast-paced, ever-changing environment * Takes a proactive, solutions-focused approach * Works well as part of a team and builds strong relationships * Brings resilience and adaptability when plans shift Job Description You’ll play a key role in supporting customers across one of their busier divisions, ensuring smooth order processing, resolving queries, and coordinating logistics across a global network. This is a varied position where no two days look the same—perfect for someone who enjoys juggling priorities and keeping things moving. Key Responsibilities * Acting as a first point of contact for customer queries via phone and email * Managing and resolving delivery issues and order queries within agreed timeframes * Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout * Coordinating with internal teams and SMEs to resolve product or service queries * Managing shared inboxes and maintaining high response standards * Supporting goods-in processes and working closely with supply chain teams * Booking transport to 3PL locations, including urgent shipments * Preparing export and shipping documentation * Monitoring and reporting on stock levels at 3PL sites * Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting If you’re looking for a role where you can make a real difference in a global operation—this is a great opportunity to step in and grow