Housing Business Support Supervisor

Housing Business Support Supervisor Location: Lyndhurst (Hybrid - min. 50% office-based) Salary: £35,646 per annum, pro rata (£18.48/hour) Contract: Temporary (Fixed Term until 31st December 2026) Hours: Monday–Friday (Covering service hours 08:00–17:15) The Role We are looking for a proactive supervisor to lead the Housing Business Support Administrative team. You will ensure high standards of service delivery while supporting the wider Housing Resident Services team during a busy 9-month period. Key Responsibilities * Manage and develop a team of up to 3 Business Support Officers. * Leading evidence gathering, creating timelines, and drafting responses. * Triage damp, mould, and disrepair reports to prioritise repairs. * Act as a Data Protection lead, handling FOI and Subject Access Requests. * Provide support to the Customer Service and Operational Planning teams, including handling telephone, web, and email enquiries during peak periods. What You’ll Need * Education: A-Level or equivalent (Essential); NVQ Level 3 in Business (Desirable). * Experience: Proven track record in office administration and team supervision. * Skills: Proficiency in Microsoft Office (Excel/Word) and experience with complaint management. * Attributes: Highly flexible, able to multitask in a fast-paced environment, and a strong communicator. To be considered for this role please click “apply” and submit a copy of your up-to-date CV