Office Administrator

Office Administrator – Customer Care & Compliance Northamptonshire (Office-Based) The Opportunity A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations. This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly. You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently. Key Responsibilities General Administration * Provide day-to-day administrative support to the office and management team * Answer incoming calls and respond to emails in a professional and timely manner * Maintain accurate records, filing systems and internal databases * Assist with scheduling appointments, meetings and site visits * Process invoices, timesheets and general documentation Customer Care * Act as the first point of contact for customer enquiries and issues * Log and manage customer care requests, ensuring timely resolution * Liaise with engineers, site teams and subcontractors to resolve queries * Provide clear and regular updates to customers * Maintain a high level of customer satisfaction at all times Registrations & Compliance * Register newly completed installations with manufacturers within required timeframes * Ensure all warranty documentation is completed accurately and stored correctly * Liaise with suppliers and manufacturers regarding warranty queries or claims * Maintain accurate records of installations, registrations and warranty periods * Support engineers with documentation required for compliance Compliance & Reporting * Ensure all administrative processes follow internal procedures and standards * Maintain up-to-date records for audit and reporting purposes * Assist with preparing reports and documentation for management About You * Previous experience in an administration, customer service or office support role * Strong organisational skills with excellent attention to detail * Confident communicator, both over the phone and via email * Able to manage multiple tasks and prioritise workload effectively * Comfortable working in a fast-paced environment * Proficient in Microsoft Office and general systems What’s on Offer * Competitive salary and stable, long-term opportunity * Supportive and collaborative team environment * Clear structure and processes in place * Opportunity to develop within a growing business