IT Service Manager

Role: Service Manager Day Rate: Market rate  Location: Exeter / Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement) Clearance: Required  The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement. Key areas of focus include: Owning and evolving ITSM strategy and governance (ITIL-aligned) Leading service improvement initiatives across operations and delivery teams Acting as the senior escalation point for stakeholders across the business Driving process optimisation through data and service analytics Managing service risk, compliance, and configuration across environments Leading and developing a team while ensuring capacity and performance targets are met Contract & Budgets management experience Public sector experience If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP