Customer Service Coordinator

This is an exciting opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys building strong relationships with customers while supporting sales activity. As a Customer Service Co-Ordinator, you will act as a key point of contact for customers, ensuring a seamless and professional experience from initial enquiry through to order completion. You will play a vital role in supporting sales, managing customer interactions, and contributing to a high-performing team environment. Key Responsibilities Act as the main point of contact for customers via phone and email Understand customer needs and deliver outstanding service and sales support Build and maintain strong customer relationships to encourage repeat business Work towards individual and team sales targets Support lead follow-ups and proactive sales activity Collaborate with colleagues and management to maintain high service standards Accurately manage customer data using internal systems Handle confidential and financial information with professionalism Contribute positively to a fast-paced, energetic team environmentMy client is looking for a confident, organised and commercially aware individual with a passion for customer service and sales. Essential Skills & Experience: Positive, proactive attitude with a strong motivation to succeed in sales Excellent communication skills and confidence in customer interactions Proven ability to meet and exceed targets Calm and professional under pressure Strong Microsoft Office skills, including intermediate Excel Experience using databases and CRM/CMS systems Salary up to £28,000 Full-time, permanent opportunity Supportive and collaborative team environment Opportunity to develop both customer service and sales skills Office-based role in Newmarket EA First Ltd are acting as an Employment Agency for this permanent vacancy