Workplace Experience Director

Workplace Experience Director Location: Dublin, Ireland Contract: Full Time, Permanent Salary: €75,000 per annum + Sodexo Benefits Sodexo is seeking a Workplace Experience Director to lead the delivery of a premium, hospitality-led workplace experience across a dynamic corporate portfolio in Dublin. This senior leadership role will oversee the full workplace journey including front-of-house, hospitality, concierge, events, amenities and community engagement, ensuring a seamless, brand-aligned service environment.The successful candidate will drive innovation, client satisfaction and operational excellence while leading a large, high-performing team. Key Responsibilities Lead and deliver the workplace experience strategy across multiple sites. Ensure exceptional customer and visitor experiences across front-of-house, hospitality and events services. Manage budgets, KPIs, service performance and supplier relationships. Own NPS, CSAT and workplace experience metrics, using data to drive improvement. Partner with operational teams to ensure seamless service integration. Lead major workplace initiatives, events and change programmes. Recruit, develop and lead a large, diverse service team, promoting a culture of service excellence. Drive innovation, continuous improvement and workplace engagement initiatives.Profile & Background Strong 4 or 5-star hotel background preferred Experience delivering white glove / luxury service environments Previous Department Head level leadership experience Highly polished personal presentation Confident, professional and client-facingA technical FM background is not required. People Leadership Proven experience managing large, diverse teams Track record managing 10+ direct reports Experience leading teams of 60+ employees Experience managing senior managers and department leadsEssential Skills Senior leadership experience in hospitality or workplace experience environments Strong client relationship and stakeholder management skills Commercially astute with experience managing budgets, SLAs and KPIs Data-driven approach to service improvement and performance management Proven ability to lead innovation and continuous improvementDesirable Degree in Hospitality, Business or related discipline Experience working on global corporate accounts Knowledge of WELL, LEED or workplace certification standards