Customer Contact Advisor

Customer Contact Advisor Salary £30,800 per annum Location Based onsite at our Boston Office At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months, who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you! Salary: £30,800 per annum Contract: Full Time, Fixed Term for 12 Months Hours: 36.25 hours per week, Monday – Friday 9:00am – 5:00pm Location: Based onsite in our Boston Office Snapshot of your role * Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat. * Provide exceptional customer service while handling (Apply online only) contacts daily in a fast-paced contact centre environment. * Respond promptly to customer inquiries via call, email, post, and live chat. * Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally. * Identify and refer customers for additional support or financial wellbeing advice where needed. * Encourage customers to explore self-service options for a smoother, more efficient experience. * Ensure customer information is accurate and up to date. * Document all interactions for continuous service improvement. What we’re looking for * Experience working in a fast-paced customer contact centre environment. * Strong team player with the ability to build rapport and collaborate effectively. * Skilled at delivering exceptional customer service while processing data quickly. * Ability to work closely with internal teams and external agencies. * Excellent organisational skills to manage a varied workload. * Confident communication and use of IT (Teams, Outlook, Word, Excel) Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing Date: Wednesday 18th March 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities