Neighbourhood Officer

Role Specific Responsibilites • The tenancy and estate management of general need properties including the day to day management of a defined number of properties. • Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales. • Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy. • Undertake tenancy audits in accordance with KPI’s each year to ensure that our tenancy records hold up to date information on household members and contact details, including e-mail addresses. • Actively work with other agencies, both voluntary and statutory to provide added value to the service. • Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implement new systems as required. • Carry out procedures and administration relating to tenant rights including mutual exchanges and tenancy name changes. • Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records. • Attend evening meetings and be flexible to work outside core working time. For more information, and to apply please click 'Apply Now