Internal Communications Executive

Role: Internal Communications Executive Location: Marylebone Contract Type: Permanent Salary: £33,700 per annum Job Purpose: Are you ready to help connect our people as powerfully as our trains connect our customers? We’re looking for a dynamic internal communications professional to help shape our storytelling, strengthen our channels and inspire colleagues across our operational and office-based teams. In this vital role, you’ll play a key part in crafting clear, honest and impactful messages that build trust, drive engagement and support a railway that puts people at its heart. If you thrive in a fast-paced environment, enjoy collaborating with people at all levels, and have a flair for creating compelling content across multiple platforms, we’d love to hear from you. These are the core components of your job: * Support the Engagement and Internal Communications Manager in shaping the internal communications strategy and its delivery. * Manage and develop the internal communications channel infrastructure. * Make sure communication is relevant, open, honest, timely and informative, and garners trust and engagement. Key Accountabilities: This is what you’ll do day-to-day * Create engaging content suitable for Chiltern’s internal communications channels that supports the business’ objectives. This includes: * Writing, editing and posting intranet news stories and updates * Writing, editing and issuing regular email newsletters * Managing the design elements of email templates * Managing news noticeboards * Creating and editing video content * Work with Subject Matter Experts to design and deliver internal communications campaigns that support business objectives * Support line managers to develop messages that are engaging and effective, taking into account their target audience * Focus on driving engagement with our operational colleagues including drivers, customer services, train care and engineering teams. * Develop metrics to measure the effectiveness of communications, using the findings to improve our approach. * Support the delivery of key engagement events such as conferences, listening events (including the People Survey) and recognition and award ceremonies. * Ensure all internal communications reflects Chiltern’s tone of voice, uses plain English and is to a high standard * Liaise with the wider Corporate Affairs teams to amplify internal stories externally where appropriate. * Develop strong relationships with colleagues across the business that support the internal communications strategy Person Specification: This is what you will bring to the role: * Excellent written and verbal communications skills, with a high level of accuracy and attention to detail. * Highly organised with strong time management ability. * Minimum of three years’ experience of internal communications, engagement events and project management. * Experience of employee communications platforms, along with solid skills in standard Microsoft Office 365 applications * Experience with video creation and editing * Confidence in dealing with uncertainty and ambiguity in a constantly changing and challenging environment. * A ‘can do’ approach to problem solving, including consulting with appropriate stakeholders to achieve relevant outcomes and knowing when to escalate for advice. * Ability to build in-depth understanding of complex issues and communicate these effectively. * Proven ability to manage own work whilst working as part of a team. * Comfortable working with all levels across the organisation. * Resilience and a curious mindset. Please apply via our website