Part-time Receptionist/Administrator

Penns Personnel are looking to recruit an experienced part-time Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The shift pattern, including the days and working hours are listed below. As a key point of contact for the practice, serving 15,000 patients, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient enquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care. Duties include: * Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires. * Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms. * Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available. * Advising patients of relevant charges for private services, accepting payment and issuing receipts. * Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts. * Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times. Requirements for the Role: * Excellent communicator both verbally and written, demonstrated with people at all levels and in all circumstances * An understanding, acceptance and adherence to the need for strict confidentiality * Must have proficiency in Microsoft Office/Word and with communicating by email * Excellent customer service skills and a helpful and friendly attitude Shift Pattern and days: 20.5 hours per week Monday – 07:45-18:30; Tuesday – 07:45-13:00; Thursday – 13:00-18:30 We are looking for candidates with the flexibility to able to offer Holiday/Sickness Cover as required. Hourly Rate: £12.21 (rising to £13.01) per hour