Head of Estates

Join a leading, forward‑thinking managing agent and take ownership of a landmark residential estate in South East London. As Head of Estates, you will have the opportunity to shape the on‑site services, lead a high‑performing team, and ensure the delivery of exceptional standards across a dynamic and evolving environment. This is a role for a confident, proactive estates leader who thrives on delivering excellence, driving improvement and building strong client and resident relationships. Hours: Monday to Friday 9am till 530pm Salary: £65,000 - £70,000 per annum depending on experience. What’s in it for you: Head of Estates Opportunity to work for a leading global property company Opportunity to play a pivotal role in mobilising and shaping a prestigious Build-to-Rent development from the ground up, setting the tone for long-term operational excellence. Chance to lead and develop a high-performing on-site team Benefit from structured professional development, clear career progression pathways, and the opportunity to collaborate across specialist teams Full strategic and operational governance across brand new luxury environment Job Description: Head of Estates You will be responsible for the strategic and operational delivery of Estates Facilities Management across the development, ensuring full compliance, outstanding customer service and high-quality oversight of all hard and soft services. You will also play an integral role in implementing estate-wide strategies, enhancing service delivery, and supporting the ongoing evolution of the client’s vision for the site. The Role: Head of Estates As Head of Estates, you will lead on the management of all building operations, public realm standards, property compliance and health & safety across the site. You will work closely with clients, leaseholders, contractors and internal teams to deliver a seamless, compliant and resident-focused estates service. What you will be doing: Head of Estates Oversee the mobilisation of the block, coordinating site staff and third‑party contractors. Manage the full PPM programme for hard and soft services, ensuring compliance and timely delivery. Lead on fire life safety management with specialist contractors. Act as the primary on‑site contact for day‑to‑day estate queries and operational issues. Conduct daily inspections of common areas, basements and external building fabric, ensuring cleanliness, safety and quality standards. Oversee contract management to ensure value for money, service quality and best‑in‑class delivery. Manage the implementation of all obligations under the Property Management Agreement, identifying opportunities to enhance efficiency and service levels. Develop and maintain robust management systems for buildings, facilities and public realm areas. Ensure compliance with statutory requirements, KPIs, SLAs and industry best practice. Contribute to occupier communications, ensuring clarity, consistency and quality. Advise the General Manager promptly on risks, incidents or emerging issues. What we are looking for: Head of Estates IOSH or NEBOSH certification (essential) Membership of the British Institute of Facilities Management (BIFM/IWFM) (preferred) Proven leadership experience within estates or facilities management. Strong understanding of hard and soft FM services. Experience in health & safety best practice and compliance management. Skilled in contractor management and PPM oversight. Excellent problem-solving abilities and a logical, proactive approach. Experience dealing directly with tenants or residents in a customer-facing capacity. Financial acumen with experience in budgeting and reporting. Knowledge of utility management and ESG considerations. Experience managing confidential access to residential homes with discretion and professionalism. If this sounds like the perfect role for you, please send us your CV as a matter of urgency