Helpdesk Administrator

Helpdesk Administrator – Newcastle Area – FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development. This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment. Package: Salary up to £28,000 per annum (DOE) Monday – Friday, 08:00am – 17:00pm (Fully office based) Overtime paid at 1.5x / 2.0x 21 days annual leave plus bank holidays Company pension scheme Genuine career progression opportunitiesResponsibilities: Manage daily reactive and planned requests via CAFM system/helpdesk Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors Act as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM system Liaise with engineers to confirm scope of works and produce reports/quotations Source and order parts/materials from suppliers where required Raise Purchase Orders via CAFM system and sign off contractor invoices Monitor contractor performance against SLAs Provide administrative support including filing, scanning, document control, and maintaining shared drives Review weekly schedules to ensure efficient allocation of resources and skill sets Escalate incomplete planned/reactive works to management Prepare and issue data for monthly reporting Update WIP reports weekly and assist with month-end financial packsRequirements: Previous experience in a Facilities Management helpdesk or similar administrative role Strong organisational skills and ability to manage workload independently Client-focused and professional communication skills Comfortable working in a fast-paced environmentIf you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details