Deputy Lodge/Reception Manager

Deputy Lodge Manager A re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge. Key Responsibilities: General Duties & Front of House: * Assist the Lodge Manager with daily supervision of lodge operations * Provide accurate information and assistance to College members, conference delegates, and visitors * Act as a central communication point, relaying relevant information to departments * Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans * Handle telephone inquiries professionally * Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment * Monitor lodge emails, check-in/check-out students, and update forwarding addresses * Promote and operate the lodge sales, including souvenirs and operate the sales till * Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements * Record and forward room defect reports from visitors Security & Emergency Management: * Maintain building security, keep logs of alarms and activations * Respond professionally to fire alarm activations, coordinating with emergency services * Train lodge staff on emergency procedures * Monitor CCTV systems and ensure security protocols are followed * Record and report incidents and accidents accurately * Manage on-site parking, keys, bicycle, and vehicle security * Ensure compliance with security procedures, including fire safety, alarm testing, and key management * Follow College flag policies Other Services & Administration: * Deputize for the Lodge Manager in their absence * Assist with staff induction, training, and planning * Oversee daily lodge staff duties and briefings * Maintain first aid supplies and manage the lodge's use of the Salto access system * Conduct security patrols and handle security/behavioral issues * Liaise with maintenance teams regarding faults and repairs * Manage meeting room bookings and ensure proper use of College spaces Essential Criteria: * Proven experience managing a busy reception environment * Strong team management and motivational skills * Excellent customer service and communication skills * Effective prioritization of workload * Professional appearance and demeanor * Attention to detail and high standards * Knowledge of health, safety, and security procedures * Flexible, responsible, and self-motivated approach * Intermediate computer literacy What We Offer: * Opportunity to work in a prestigious academic environment * Supportive team and professional development opportunities * A dynamic role with varied responsibilities * Extensive benefits and holiday package INDLP