Supply Chain Coordinator

Our established client is seeking a Customer Service Coordinator – Supply Chain – Import / Export. Location: Near Gillingham, Kent – no remote working available Salary: Negotiable depending on relevant supply chain experience Hours: 8.30am to 5.00pm, Monday to Thursday, 9am to 3pm on Friday Benefits: 25 days annual leave + BH, non-contractual biannual bonus and more The Customer Service Coordinator will ideally have the following skills/experience: Customer Service Coordinator Skills This role requires a high degree of accuracy of data input and the ability to maintain composure under pressure, while managing multiple, competing priorities. Responsibilities * Be responsible for planning, coordination & control of the production process for specified customers, escalating any concerns to the Operations Manager * Support import export documentation, logistics coordination, and communication with freight forwarders (if experienced) * Support Amazon related tasks such as order management, shipment creation, and resolving Amazon platform issues * Ensure that UK production (packing) is cost effective & identify savings where possible. * Chase UK & FE suppliers for delivery dates, negotiating on improved dates where necessary. * Manage stock control using current IT packages, including annual stock take * Liaise with customers regarding availability, managing customer expectations & providing the best possible customer service. * Resolve issues relating to production planning conflicts & issues * Raise purchase orders & delivery notes, update goods-in and finished goods information * Book in deliveries with customers and hauliers & arrange UK collections where necessary Customer Service Coordinator Qualifications & Essential Experience * GCSE grade B/C (5 or 6) in English & Mathematics or equivalents. * Experience of Microsoft Office confident in Excel * Experience of supply chain software systems with accurate data inputting skills * A general understanding of production planning principles, theories & concepts Preferred * Experience of working in a customer services. * Experience of dealing with customers and colleagues in Europe and the Far East * A Level standard or degree levels education (or equivalent) * UK driving licence