Sales Administrator

Sales Administrator Location: Avonmouth Competitive Salary DOE Role Purpose To ensure seamless coordination across the sales lifecycle—from order processing to delivery—while providing high-level administrative support to the sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations. Key Responsibilities Sales Administration & Coordination * Accurately process new and used machine orders from the sales team * Act as liaison between sales, customers, and finance to ensure smooth transactions * Coordinate with internal departments to ensure timely parts ordering and machine delivery * Work with service teams to manage machine preparation, PDI, and delivery timelines * Monitor order progress and proactively resolve administrative or logistical issues Core Competencies Sales Administration & Process Management * Manages sales orders, documentation, and compliance requirements with precision and timeliness * Applies structured processes to ensure smooth order flow and accurate record-keeping Customer Experience & Relationship Management * Builds trust with internal and external stakeholders through clear communication and professionalism * Resolves queries and complaints effectively while maintaining positive relationships Attention to Detail & Data Accuracy * Maintains high standards of accuracy in data entry, reporting, and documentation * Proactively identifies and corrects errors and follows established procedures meticulously Cross-Functional Collaboration * Works effectively with logistics, finance, and technical teams * Facilitates smooth handovers, shares relevant information, and contributes to team-based problem solving Systems & Tools Proficiency * Utilises CRM, ERP, and reporting tools to manage workflows and track orders * Applies digital tools to improve efficiency and accuracy in administrative tasks Initiative & Continuous Improvement * Proactively identifies inefficiencies and suggests process or system improvements * Demonstrates ownership, continuous learning, and a focus on operational enhancement Behaviour Framework * Prioritisation, order accuracy, procedural compliance, deadline management * Empathy, conflict resolution, stakeholder engagement, service orientation * Error detection, record integrity, procedural discipline * Interdepartmental communication, coordination, teamwork * Accountability & Responsibility for tasks undertaken, quality of work, and behaviours * Tool fluency, digital literacy, workflow optimisation * Problem-solving, innovation, process improvement, self-direction Performance Indicators * Order processing accuracy and turnaround time * Customer and stakeholder satisfaction scores * Timeliness of machine delivery and preparation * CRM data quality and reporting effectiveness * Task completion rate Please apply with your CV via the apply button