Senior Parts Sales Advisor

Contek Recruitment are workiong on behalf of our prestigious client who are a renowned UK-based manufacturer of refuse collection vehicles (RCVs), with a rich history dating back to 1907. Specialising in designing and building safety-focused chassis, bodies, and bin lifts for waste and recycling. They produce over 1,000 units annually and offer comprehensive, solutions for urban environments. The role offers a competitive salary between £37,000.00 - £40,000.00 per annum, dependent on experience, with standard working hours from 08:00 to 17:00, Monday to Friday. Why This Role Stands Out: - Be part of a historic company known for innovation and quality. - Engage in a dynamic role that combines technical expertise with customer service. - Work in a collaborative environment with close ties to engineering and technical teams. - Influence product development by identifying part failure trends. - Enjoy a stable, full-time position with a competitive salary. Key Responsibilities: - Handle customer enquiries via phone and email with confidence and expertise. - Identify and supply the correct parts first time, every time. - Prepare quotes and promote genuine OE parts. - Act as the first point of contact for complex and escalated parts queries. - Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues. Skills, Experience, and Education: Communication: - Confident communicator with a professional telephone manner. - Proven ability to deliver excellent customer service in a fast-paced environment. Knowledge/Expertise: - Strong automotive parts knowledge with hands-on aftermarket experience. - Technically minded, with the ability to interpret parts data and engineering changes. Innovation: - Work closely with engineering and technical teams to resolve issues and improve accuracy. - Identify part failure trends and produce technical parts bulletins. Business Impact: - Prepare quotes and promote genuine OE parts to drive sales. - Act as the go-to specialist for technical parts advice. Accountabilities: - Ensure accurate and timely completion of parts identification and supply. - Lead in resolving complex and escalated parts queries. Call to Action: Ready to take your automotive parts expertise to the next level with a leading manufacturer? Apply today