Property Resilience Coordinator

Property Resilience Coordinator | Temp Job with possibility of temp to perm . Coventry, West Midlands Hybrid - 3 days in the office, 2 days at Home, Weds and Fridays - 9am to 5pm - 36.25 hours week. Start : ASAP | 6 month assignment. £ 13.40 PAYE or 18.42 via an Umbrella company per hour. poss temp to perm for right candidate The role : To provide an efficient administrative support service to the Property Resilience Team, in the delivery of DMC day to day and repairs. To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Property Resilience Lead. To be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts. * To be a clear point of contact for any initial job chase or issue relating to our core contractors. * Highlight any issues of contractors not accepting jobs within SLA's and address with contractor directly, escalating persistent issues * Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.* Monitor the Inbox and ensure any work or inspections requests are ordered in a timely manner. * Review the daily WIP levels * Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff. * Work with all contractors where required to achieve customer satisfaction. * Liaising between the CSC, Property Management Team and Contractors to resolve any customer issues. Essential : Strong communications with written and verbal directions. * Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes * A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance. * Very good team player * I.T. and Microsoft word astute. * Resilient and an eye for detail Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy