Multi-Trade Operative

Job Specification: Multi-Trade Operative (Reactive & Voids) Location: Hampshire & surrounding areas Department: Responsive Repairs / Voids Reporting to: Contracts Manager Role Purpose To deliver high-quality reactive repairs and void property works across social housing homes across Hampshire/ the M3 corridor. The role requires a skilled multi-trade operative capable of completing a range of repairs safely, efficiently and to a high standard, ensuring excellent customer satisfaction and compliance with company procedures. Key Responsibilities * Carry out a variety of reactive repairs in occupied properties, including carpentry, plumbing, plastering, painting, basic electrical work, and general maintenance. * Complete void property refurbishment works to bring homes back to a lettable standard within required timescales. * Diagnose issues on site and identify the materials, labour and time needed for each task. * Ensure all works are completed to expected quality, safety and compliance standards. * Maintain accurate records of completed works using handheld devices or job management systems. * Work in residents’ homes with professionalism, care and respect, maintaining strong customer service at all times. * Ensure safe working practices and adhere to Health & Safety legislation and company policies. * Report safeguarding concerns, property conditions, and any follow-on works required. * Liaise with supervisors, planners and the customer service team to ensure smooth delivery of repairs. * Manage van stock, tools and materials responsibly, ensuring efficiency and minimal waste. * Participate in out-of-hours rota (if required by the contract). Skills & Experience Required Essential: * Proven experience as a Multi-Trade Operative within social housing, reactive maintenance or building repairs. * Competent in at least two core trades (e.g., carpentry, plumbing, plastering, painting & decorating, tiling). * Strong problem-solving skills and ability to work independently. * Excellent customer service and communication skills. * Ability to use smartphones/tablets for job recording. * Full UK Driving Licence. Desirable: * Experience working on void property refurbishments. * Knowledge of NHF Schedule of Rates. * Asbestos Awareness, Working at Height, Manual Handling or similar training. * Basic understanding of safeguarding and vulnerability when working in residents’ homes. Personal Attributes * Professional, polite and respectful when entering residents’ homes. * Self-motivated with strong time management. * Reliable, adaptable and able to handle varied workloads. * Committed to delivering high-quality workmanship. * Positive attitude and team-focused approach