Branch Manager

Branch Manager – Aylesbury £35,000–£45,000 | Full-Time | Permanent Our client A well-established organisation is seeking a proactive, hands-on Branch Manager to lead its Aylesbury operation. This is a key leadership role, responsible for driving the branch’s overall performance, enhancing operational efficiency, and ensuring customers receive a consistently high-quality service. If you thrive in a fast-paced environment, enjoy developing people, and want to make a real impact on the success of a growing branch, this could be the perfect opportunity. What You’ll Be Doing As Branch Manager, you’ll play a central role in shaping the success, culture, and performance of the branch. Your responsibilities will include: * Leadership & People Management * Leading, mentoring, and motivating a diverse operational team * Setting clear expectations and ensuring accountability across all functions * Driving a positive, collaborative, performance-focused culture * Conducting staff appraisals, training, onboarding, and ongoing development Operations & Performance * Managing the day-to-day running of the branch, ensuring smooth and efficient operations * Monitoring KPIs and identifying opportunities to improve productivity and service delivery Customer Experience & Communication * Upholding high levels of customer service and resolving issues professionally * Managing first-level claims, complaints, and customer liaison * Building strong relationships internally and externally, representing the branch at industry events What You’ll Bring To be successful in this role, you will need: * Strong experience in branch, operations, or general management * Proven ability to lead, manage, and develop teams * A hands-on approach with excellent problem-solving and organisational skills * Clear, confident communication and the ability to influence at all levels * Sound understanding of Health & Safety and compliance requirements * Experience managing budgets, logistics, workforce planning, and service delivery * A proactive mindset with the ability to stay calm under pressure and make effective decisions * Industry background is beneficial but not essential — full training is provided What’s on offer? * Competitive salary £35,000–£45,000 (DOE) * Monday–Friday, 40 hours per week * Occasional weekend work and late finishes may be required * Company pension scheme * Two paid volunteering days each year * Access to a comprehensive employee engagement platform * (discounts, wellbeing resources, recognition scheme) * Staff referral programme * Career development and progression opportunities * Company awards and team events * Free on-site parking