Desktop Supervisor

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. The Role We’re looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives. This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first-time fixes, compliance, and value for money across our housing contracts. You’ll lead from the “desktop,” managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high-quality repairs for residents. Responsibilities * Oversee and coordinate daily operational delivery for reactive maintenance. * Allocate and manage daily workloads (“whip sheets”) across operatives. * Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works. * Supervise and support operatives remotely, providing technical guidance and performance feedback. * Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication. * Carry out quality and compliance checks via desktop review and targeted site visits where required. * Monitor KPIs including first-time fix rates, job closures, and productivity. * Support continual improvement in SOR efficiency, customer satisfaction, and cost control. * Prepare and present performance and productivity reports to management. * Promote Axis’ culture of safety, professionalism, and resident care. About You You’re a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation. Requirements * Proven experience in social housing repairs or maintenance supervision (desktop or field-based). * Strong SOR knowledge and understanding of productivity and value management. * Excellent organisational and multitasking skills. * Confident communicator with the ability to manage operatives and liaise with multiple stakeholders. * Competent with job management systems and Microsoft Office applications. * A positive, proactive approach to teamwork and resident service. * Full UK driving licence (for occasional site visits). Benefits * Competitive annual salary * Company van and fuel card for work purposes * 25 days’ annual leave + bank holidays * Up to £2,000 colleague referral fee * Long-service awards at key milestones * Perkbox – discounts on coffee, cinema, travel and wellbeing * 1 paid volunteer day each year * Ongoing training, support and progression, Axis promotes from within Our Commitment You’re a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast-paced, problem-solving environment, balancing operational priorities with accuracy, compliance, and service quality. Apply Now If you’re a motivated property services professional who takes pride in leading great