Remote Telephone Operator

Are you an exceptional communicator with a calm, can-do attitude? We're looking for a highly organised Telephone Operator to be the welcoming voice of our busy languages team! This is a remote position, however initial interviews and training will be held on site in our office based in High Wycombe. Please note there will be occasional need to attend the office. To be considered for this remote position, you must: * Have the legal right to work in the UK. * Be physically based in the UK for the duration of your employment. As our Telephone Operator, you will be the first point of contact. Your efficiency and professionalism are key to ensuring a positive and seamless experience for all callers. Start Salary: £24,000 Hours: Monday to Friday, 09.30 AM – 6:00 PM (Full-Time) Key Duties: * Answer and manage a high volume of incoming telephone calls in a professional and courteous manner. * Efficiently assess the nature of each call and determine the appropriate course of action, including directing calls to the correct department or individual. * Provide and maintain excellent customer service * Perform general office administration tasks You Must: * Be confident speaking over the phone with clients and interpreters * Be a self-motivated individual with a friendly and personable manner * Be able to multi-task under pressure, manage time effectively, and prioritise tasks * Have strong active listening and problem-solving abilities * Be proficient in Microsoft Office Suite (Word, Excel, Outlook) * Be highly organised, accurate, and pay great attention to detail * Be able to work as part of a team, but also independently when required * Have a flexible and supportive attitude towards your job role and team members Benefits of Joining Our Team * Team Building activities * Christmas bonuses Please note that only shortlisted applicants will be contacted for an interview