Customer Service Professional

Job title: Customer Service Professional Location: Camberley Riverside Way Contract length: 12 month contract Shift Pattern: Monday-Friday 9-5 Rate: PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service Professional on behalf of Siemens Healthineers.This role operates Monday to Friday. Responsibilities: • Generate RCO order confirmations as necessary. • Create and verify reservations with distribution centres. • Resolve export control check issues pertaining to the RCO business. • Execute customer credit checks for RCO transactions. • Place internal and external purchase orders and verify third-party order confirmations. • Oversee the execution of invoicing for RCO business, adhering to agreed payment conditions. • Conduct back-order processing, including verification of the balance between order and delivery, alignment with Business Management, customer communication, and processing of shortfalls. • Assume responsibility for the customer complaint process. • Issue credit notes for RCO business when required. • Ensure proper archiving of relevant documentation, such as RCO customer orders, order confirmations, and invoices. Key Skills required: •Knowledge of goods import and export processes. •Self-motivation and ability to work to deadlines. •Able to use MS Office to an intermediate level.Proficiency in SAP processes, specifically related to managing purchase and sales orders