Support Analyst

IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You’ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you