Account Manager

Role: Account Manager Location: Redditch Salary: £28,000 We are recruiting on behalf of our client, a prominent supplier within the energy solutions sector, who are seeking an experienced Account Manager. This is an excellent opportunity for a driven and professional individual to become part of a dynamic and expanding team. Key Responsibilities: Account Management & Customer Support * Serve as the primary point of contact for a portfolio of small- to mid-size accounts in the leisure battery and energy storage sectors. * Respond to customer inquiries regarding product specifications, pricing, lead times, and order status, including raising orders where necessary. * Build and maintain strong relationships with customers through regular communication. * Maintain ongoing contact with existing clients to ensure satisfaction, identify areas for improvement, and highlight where we are performing well. * Respond promptly and professionally to inbound sales inquiries via phone, email, and ZenDesk (where required). Inbound & Outbound Sales Support * Work with the Senior Account Manager on proposals, quotes, contract preparation, and follow-up communication. * Support new customer onboarding, ensuring all documentation is complete and customers receive all required information. * Conduct outbound calls to lapsed or inactive customers to explore re-engagement opportunities. * Support the sales and account management teams with administrative and ad-hoc tasks. * Actively participate in internal team meetings, including collaboration with trade and marketing teams. Market & Product Knowledge * Develop a foundational understanding of lithium battery technology and its applications (e.g., campervans, CCTV systems, emergency service vehicles, energy storage, etc.). * Stay informed on pricing, product features, and technical differences across the range. * Willingly learn about related installation components such as inverters, chargers, solar panels, and system integrations. Required Skills & Qualifications * 3+ years’ experience in account management, sales support, or customer service. * Basic technical knowledge and a willingness to learn lithium battery technology. * Strong verbal, written, and interpersonal communication skills. * High attention to detail with the ability to manage multiple tasks simultaneously. * A problem-solving mindset, customer-first attitude, and the ability to think creatively. Key Competencies: * Customer relationship building * Time management and organisation * Commercial awareness * Technical curiosity * Collaboration and teamwork