General Manager

Hotel General Manager, 5* hotel, Inverness £50k This luxury 5* hotel based in the heart of Inverness, offers an outstanding level of guest service ensuring the highest of service possible. You as the Hotel General Manager, will be THE ULTIMATE PEOPLE PERSON - passionate, enthusiastic and above all, keen to help guests have the best guest experience. What you'll be doing: * Assisting with check in and check out * Managing guest bookings for restaurant reservations and afternoon tea * Advising guests of tours, entertainment, restaurants and booking these for them * Managing the small team * Responsible for maintaining high standards and ensuring guests satisfaction is more than exceeded * Overseeing all financial areas including budget, P&L and forecasts * Hands on in all areas - this is not an office role Working hours are 5/7 days on a rota What we are looking for: * An Assistant General Manager, Duty Manager or Hotel General Manager * A people person with an infectious personality and a natural love for customer service * Experienced with working in a small luxury hotel environment (4*/5*) * Able to lead, manage and motivate a small team * Extremely hands on in all areas at all times * Guest focused with exceptional communication skills and attention to detail * Flexible and willing with a positive, can do attitude So passionate about people and interested in the role? Then apply immediately *Please note, there is no live in accommodation offered INDLP